At PSS Care Group, we firmly believe in providing therapeutic, holistic, and person-centred care. Working therapeutically is a mindful approach to fostering healing and recovery. We are proud members of the Community of Communities quality network, adhering to the TCC standards set by the Royal College of Psychiatrists.

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The company conducted thorough research into various therapeutic models before selecting the Social Pedagogy's Head, Heart, and Hands model, following an in-depth review of extensive research by the National Centre for Excellence in Residential Child Care (NCERCC). This evidence-based approach aligns seamlessly with our core values and provides a robust framework for supporting the young people in our care. In addition to this, we also integrate Maslow's Hierarchy of Needs, as well as principles of playfulness and acceptance, to further enrich our approach.

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Our therapeutic model at PSS Care Group is the 3H model, also known as the Head, Heart, and Hands approach.

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• The Head represents reflection, mindset, emotions, and knowledge.

• The Heart focuses on feelings and thinking.

• The Hands involve the practical aspects of daily life through creative and developmental tasks.

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This model aligns with the principles of "Cognitive, Affective, and Behavioural" (for those familiar with psychology).

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We integrate social pedagogy into everything we do, guiding our work with the values of Empowerment, Education, and Fun. These values are central to our approach with all young people in our care.

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Our therapeutic approach blends traditional family values with empowerment and enjoyment. Social teaching is rooted in respect, empathy, dignity, and fostering positive relationships.

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• Empowerment: Many of our young people come from challenging backgrounds where their voices and confidence have often been silenced. Our goal is to empower them by championing their successes, ensuring their voices are heard in matters of their care, and equipping them with skills that build their confidence for bright futures.

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• Education: Every young person deserves an education. While some may not initially want it, we provide both academic and social education. Using our Head, Heart, and Hands model, we teach everything from key life skills to academic lessons—such as budgeting, overcoming boundaries, and more.

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• Fun: Many of our young people have had to mature faster than their peers due to personal circumstances, missing out on childhood experiences. At PSS Care Group, we make it a priority to incorporate fun activities both inside and outside the home—whether it’s fashion shows, pamper nights, takeaway and game nights, pillow wars, water fights, trampolining, or swimming. We believe in creating opportunities for joy and play.

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In all that we do, our commitment to the well-being and development of young people is at the heart of everything we offer.